VRAH
Cancellation & Refund Policy
Last updated on Dec 17 2025. This page explains how cancellations, returns, and refunds are handled for your orders.
1. Introduction
This Cancellation & Refund Policy describes how VRAH (“we”, “our”, “us”) handles order cancellations, returns, and refunds for purchases made through our services.
2. Cancellation Window
Cancellations will be considered only if the request is made within 2 days of placing the order. However, the cancellation request may not be entertained if the orders have already been communicated to the vendors or merchants and they have initiated the shipping process.
3. Non-Cancellable Items
We do not accept cancellation requests for perishable items such as flowers, eatables, and similar products. However, a refund or replacement can be considered if you establish that the quality of the product delivered is not satisfactory.
4. Damaged or Defective Products
If you receive a damaged or defective item, please report the issue to our Customer Service team within 2 days of receipt. Your request will be processed after the concerned merchant has checked and confirmed the issue at their end.
5. Product Not as Expected
If you believe that the product received is not as shown on the site or does not meet your expectations, you must notify our Customer Service team within 2 days of receiving the product. After reviewing your complaint, the Customer Service team will take an appropriate decision, which may include replacement, refund, or alternative resolution.
6. Manufacturer Warranty Products
For products covered by a manufacturer warranty, any complaints or service requests should be raised directly with the respective manufacturer or their authorized service centers, in accordance with their warranty terms.
7. Refund Timelines
In case a refund is approved by VRAH, it will typically take 1–2 days for the refund to be processed to the end customer. Actual credit timelines may vary based on your bank, payment provider, or card issuer.